A Plug for Barnes and Noble
Although I detest their little fake prints of “important writers” that grace the walls of the stores,I have to say that I am pleased with Barnes and Noble. I ordered Christmas gifts for Mom and Wayne and the outlaws from them on the last day they guaranteed Christmas delivery. Mom’s package got there in time; Pam’s did not. I wrote to bring the oversight to their attention, and they immediately sent me a $25 gift certificate to apologize.
It’s kind of sad, though, that one is rewarded for complaining.