On Customer Service
There is such a thing as too MUCH customer service.
Take, for instance, my car dealership. After I bought the car, I received a phone call, asking me to rate on a scale of 1 to 10 my experience buying a car. Then I got a questionnaire in the mail asking the same thing. I was happy, and I told them so.
When I drove off the lot, they didn’t have the rubber mats I wanted. So I picked them up a week later. Another phone call. Another mail in questionnaire.
Last month, I got an oil change. Yep, you guessed it. A phone call. And today, I just got the mail-in questionnaire.
This is the thing: I really am very happy with their customer service — they are prompt, courteous, and really do go that extra mile.
But.
I really hate this assiduous followup. It gets irritating.
